You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognized, there are a few things worth checking:

• Make sure you are using the same email address and password you registered with.
• If you can’t remember your password, click on the ‘forgotten password’ link on the sign-in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 2 hours.

If you set up your Awesome Kitchenware account using Twitter/Facebook as your sign-in method, you’ll now need to use one of the following options:

• Know your password? Log in using your email address (the one linked to your Twitter/Facebook account) and your Awesome Kitchenware password. 
• Don’t have an Awesome kitchenware password or have forgotten it? Click on the ‘forgotten password’ link on the sign-in page. You’ll be prompted to enter your email address (make sure you use the one linked to your Twitter/Facebook account) and we’ll send you an email with a link that will allow you to create a new password.
• Remember, you can no longer log in with Twitter/Facebook. You can still choose to log in with your email or use Google, Facebook, or Apple. 

If your issue isn’t password-related, here are a few things you may want to check:

• Make sure that the ‘Block all cookies’ function is disabled in your browser’s settings
• Check that Javascript is enabled in your browser’s settings.
• Make sure that you don’t have any content blockers installed.
• Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If, after this, you still can’t sign in, contact our Awesome Team and give them as much detail as you can about the issue, including screenshots of any error message you receive and what you’ve done so far to try to resolve the issue at hand.