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I’ve received a faulty item, what should I do?

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for your return. If you’re not able to create a return, please get in touch with our Customer Care team as we’d be happy to help.

Worn your favorite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

Please note: in some rare occasions we are unable to send replacements for faulty items, and a refund will be issued.

Remember that regardless of where your items were shipped from, please follow our usual returns process.

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